Payment is required at the start of your therapy appointment. Acceptable forms include:

• Cash
• Credit card
• Health Savings Account (HSA) card
• Flexible Spending Account (FSA) card (HSA and FSA cards must have a major credit card emblem)

Please contact Dr. April before your appointment if you have questions about acceptable forms of payment. Continue reading for information about using health insurance.

Session Cancellation Policy

You are required to use your online scheduling portal to cancel your therapy session, or to notify Dr. April by phone or email at least 24 hours in advance of a cancelled or rescheduled session.

For couples therapy, either partner can request a schedule change.

Late cancellations (those with less than 24 hour notification) and no-shows (cancellations with no notification) will be charged for a full session per the practice policy.

Please note that you are responsible for coming to your therapy session on time at your scheduled appointment time. If you are late to a given session, as a courtesy to all clients your session will still end on time. This avoids overlap with the next client’s session.

Your session may be cancelled and considered a late cancellation if you arrive more than 15 minutes late for your scheduled appointment.